Golf Travel Books

Location: Home » Latin America » Management » How Ritz-Carlton applies "TQM." (Ritz-Carlton Hotel Co.; total quality management)(includes related articles): An article from: Cornell Hotel & Restaurant Administration Quarterly

Categories

•	United States
•	North America
•	Europe
•	Caribbean
•	Australia & S. Pacific
•	Asia
•	Middle East
•	Latin America
•	South America
•	Specialty Travel

Blog Roll

Buy Discount New and Used Golf Clubs and Equipment at StealGolf.Com

Related Categories

•	Management

•

•

•	Management

•

•	Management

Management & Leadership

•

•	General AAS

•

•	General AAS

•

Format (feature_browse-bin)

Refinements

Books

How Ritz-Carlton applies "TQM." (Ritz-Carlton Hotel Co.; total quality management)(includes related articles): An article from: Cornell Hotel & Restaurant Administration Quarterly

Author: Charles G. Partlow
Brand: The Gale Group
Category: Book

Buy New: $5.95

Sales Rank: 1217773

Format: Html
Media: Digital
Pages: 21

ASIN: B00092SJOS

Publication Date: August 1, 1993
Availability: Available for download now

Similar Items:

•	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
•	Customer service; puttin' on the Ritz.(From the President)(Ritz Carlton Hotel Company L.L.C.): An article from: Detroiter
•	Putting the Service-Profit Chain to Work (HBR Classic)
•	The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
•	First, Break All the Rules: What the World's Greatest Managers Do Differently

Editorial Reviews:

Product Description
This digital document is an article from Cornell Hotel & Restaurant Administration Quarterly, published by Cornell University on August 1, 1993. The length of the article is 6128 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The experience of the Ritz-Carlton in applying total quality management techniques shows the ability of those in the hotel industry to satisfy the rigorous requirements of the Malcolm Baldridge National Quality Award. Success is attributed to the involvement of top management in the effort, team work and empowerment of employees which supported the hotel management company's drive for quality improvement and customer satisfaction.

Citation Details
Title: How Ritz-Carlton applies "TQM." (Ritz-Carlton Hotel Co.; total quality management)(includes related articles)
Author: Charles G. Partlow
Publication: Cornell Hotel & Restaurant Administration Quarterly (Refereed)
Date: August 1, 1993
Publisher: Cornell University
Volume: v34 Issue: n4 Page: p16(9)

Distributed by Thomson Gale