Editorial Reviews:
Product Description
Stressful conversations are unavoidable in life. In business, they can run the gamut from firing a subordinate to, curiously enough, receiving praise. But whatever the context, stressful conversations carry a heavy emotional load. Indeed, stressful conversations cause such anxiety that most people simply avoid them. Yet it can be extremely costly to dodge issues, appease difficult people, and smooth over antagonisms; avoidance usually only worsens a problem or a relationship. Using vivid examples of the three basic stressful conversations that people bump up against most often in the workplace, the author explains how managers can improve those interactions unilaterally. To begin with, they should approach the situations with greater self-awareness--knowing how you react in a stressful situation will teach you a lot about your trouble areas. The author also recommends rehearsing difficult conversations in advance to fine-tune your phrasing and tone and to prepare conversational tactics to address certain situations.
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